Privacy Policy – Kastoria Lake House

Last updated: [April 2025]

At Kastoria Lake House, located in Kastoria, Greece, we respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and store your information when you visit or interact with our website https://kastorialakehouse.gr.

1. Who We Are

Kastoria Lake House is a privately owned holiday rental.
Our website address is: https://kastorialakehouse.gr

2. Comments

When visitors leave comments on the site, we collect the data shown in the comment form, along with the visitor’s IP address and browser user agent string to help detect spam.

An anonymized string (hash) generated from your email address may be shared with the Gravatar service. Their privacy policy is available here: https://automattic.com/privacy. After your comment is approved, your profile picture may be visible to the public.

3. Media Uploads

If you upload images to the website, we recommend avoiding images that contain embedded location data (EXIF GPS). Visitors may be able to download and extract such data.

4. Cookies

We use cookies to improve your experience on our website.

If you leave a comment, your name, email, and website may be saved in cookies for convenience. These last for one year.

A temporary cookie is set on the login page to check browser compatibility and is deleted when you close your browser.

Login cookies last two days; if you select “Remember Me,” they last two weeks.

Editing or publishing content will create a cookie storing the post ID; it expires after one day.

You may delete or manage cookies in your browser settings.

5. Embedded Content

Articles on this site may include embedded content (e.g. videos, maps, images). This content behaves as if you visited the source website directly.

These third-party websites may collect data, use cookies, embed tracking tools, and monitor your interaction with the embedded content.

6. Who We Share Your Data With

If you request a password reset, your IP address will be included in the email.
We do not share your personal data with any third parties, except as necessary for technical or security purposes (e.g. spam protection).

7. Data Retention

Comments and related metadata are stored indefinitely for moderation purposes.
If user registration is available, registered users may view, edit, or delete their personal information at any time (except their username). Website administrators can also access and manage this data.

8. Your Rights

You have the right to request an exported file of the personal data we hold about you.
You may also request the deletion of any personal data we retain, except where retention is required for legal, administrative, or security purposes.

9. Where Your Data Is Sent

Visitor comments may be screened using automated spam detection services.

10. Contact Us

If you have any questions or requests related to your personal data or this privacy policy, please contact us:

📧 Email: kastorialakehouse@gmail.com
📞 Phone: +30 6970220467

11. Payments & Transactions

We collect only the information necessary to confirm and manage your booking at Kastoria Lake House—such as your name, booking dates, and proof of payment.

Accepted Payment Methods: Bank transfer ,PayPal

All payments are processed externally. We do not store or process card details on our website.

When paying via PayPal, guests are redirected to a secure PayPal page. You can read their privacy policy here: https://www.paypal.com/privacy

We do not issue tax invoices, as this is a privately operated accommodation. Upon request, we can provide a written confirmation of your booking and payment.

12. Policy Updates

We may update this Privacy Policy periodically to reflect changes in practices or regulations. Please check back regularly for any updates.

📌 By using this website, you agree to the terms outlined in this Privacy Policy.

Thank you for choosing Kastoria Lake House. Your trust is our top priority