Accommodation Policies
Casa Bianca & The Little Stone House by the Lake
Accommodation Rules & Pet Policy – Casa Bianca
Casa Bianca is pet-friendly, welcoming trained pets, so you can enjoy your stay with your four-legged companion. To ensure a pleasant stay for all guests, we kindly ask you to follow the accommodation rules below.
House Rules
- Only registered guests listed on the reservation are allowed inside the property and common areas.
- Any damage or issues must be reported immediately to the host.
- Common areas are under video surveillance for security and property management purposes.
- If bringing a pet, you must inform us before confirming your reservation.
- Smoking is strictly prohibited inside the accommodation. A cleaning fee may apply in case of violation.
- Upon arrival, guests must either present identification or complete the check-in form provided in the dining area. Please fill it out and leave it at the entrance.
- Quiet hours are from 23:00 to 07:00 to ensure a peaceful environment for all guests.
- Parties and events are not allowed on the premises.
- Check-in is from 15:00, and check-out is by 11:00. Late check-outs may result in additional charges.
We strive to ensure you have a wonderful and memorable stay with the best possible experience! If you have any special requests or need assistance, feel free to contact us.
Accommodation Rules & Pet Policy – The Little Stone House by the Lake
The Little Stone House by the Lake offers a serene and cozy retreat, ensuring a comfortable stay for all guests. To maintain the tranquil atmosphere and provide the best experience, we kindly ask you to follow the accommodation rules below.
House Rules
- Only registered guests listed on the reservation are allowed inside the property and common areas.
- Any damage or issues must be reported immediately to the host.
- If bringing a pet, you must inform us before confirming your reservation. Pets must be well-trained and supervised at all times.
- Smoking is strictly prohibited inside the accommodation.
- Common areas are under video surveillance for security and property management purposes.
- Quiet hours are from 14:00 to 19:00 to ensure a peaceful environment for all guests.
- Check-in is from 15:00, and check-out is by 11:00. Late check-outs may result in additional charges.
- Parties and events are not allowed on the premises.
- The fireplace is available for use, and firewood is provided during the winter months. Please use it responsibly and ensure it is fully extinguished before leaving the house or going to bed.
- Outdoor areas must be kept clean, and any trash should be disposed of properly.
We strive to ensure you have a wonderful and memorable stay with the best possible experience! If you have any special requests or need assistance, feel free to contact us.
House Policies – Kastoria Lake House
Our accommodations follow a set of thoughtfully designed rules to ensure a pleasant, safe, and comfortable experience for all guests.
Key Collection
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For Little Stone House, keys will be personally handed over by the host upon arrival, who will be happy to welcome you and assist with anything you may need.
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For Casa Bianca, self check-in is available via a lockbox located on the property. The access code will be sent to you on the day of your arrival for your convenience and flexibility.
Cleaning
Each accommodation is professionally cleaned and carefully prepared before your arrival. A cleaning fee is applied per stay to ensure the highest level of cleanliness and comfort. Guests are expected to treat the property with care, keep it tidy, and report any damages that may occur during their stay.
Cancellation Policy
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Free cancellation is available up to 30 days before arrival.
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Cancellations made less than 30 days prior to arrival, or in the event of a no-show, will result in a charge of the full booking amount.
All cancellations must be made in writing (email or message).
For any questions or further information, please don’t hesitate to contact us.
We look forward to hosting you and ensuring you have a comfortable and memorable stay.
FAQs
Check-in is available from 15:00 onwards, and check-out must be completed by 11:00.
For Casa Bianca, we offer Self Check-in, allowing guests to access the accommodation independently using a secure key box. Detailed instructions will be provided before arrival.
For The Little Stone House by the Lake, check-in is done via Key Handover, where the owner will personally meet you upon arrival to hand over the keys and welcome you.
Yes, we provide high-quality linens and towels for all guests.
Guests can cancel free of charge up to a certain number of days before their scheduled arrival. If a cancellation is made after this period or in the case of a no-show, a percentage of the total booking amount may be charged.
For more details on our cancellation policy, please refer to your booking confirmation or contact us directly.
A final cleaning service is included in the stay, ensuring the accommodation is spotless upon arrival. Additional cleaning during the stay may be available upon request for an extra charge.
We are always available to assist you! For any inquiries or urgent matters, please contact us via phone, email, or WhatsApp for immediate support.
Yes, pets are welcome upon request, but you must inform us before confirming your reservation. A pet stay fee applies, and guests are responsible for any damages or additional cleaning.
For The Little Stone House by the Lake, there is free private parking available on-site.
For Casa Bianca, free public parking spaces are available just below the accommodation.
Yes, both Casa Bianca and The Little Stone House by the Lake feature a cozy fireplace, creating a warm and inviting atmosphere.
We provide firewood and all necessary equipment to easily light and enjoy the fireplace during your stay.
Yes! Each accommodation featuresa fully equipped kitchen with an oven, stovetop, refrigerator, coffee maker, cookware, and utensils, allowing guests to prepare meals comfortably during their stay.
Baby cots are available upon request and should be arranged in advance to ensure availability. Extra beds may not be provided due to space limitations.
As a private host, we offer flexible and secure payment options for your convenience:
Bank transfer – Ideal for deposits or full payments before arrival.
Cash payment – Accepted upon arrival, only if arranged in advance.
PayPal – You can easily pay online through PayPal. A secure link or payment button will be provided upon request. (Transfer fees may apply.)
If you would like to pay via PayPal or have a specific preference, please let us know before your stay so we can provide the appropriate instructions.
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